We understand that translation quality is of utmost importance when building trust with a translation company. Learn more about our commitment to delivering top-quality translation services and our translation quality guarantee.
If you are not completely satisfied with any of our completed translations, we will perform a revision, at our own expense, until it meets your expectations. In other words, if there are any issues or questions with one of our translations, we will work with you until you are completely satisfied with its quality and accuracy.
Order with confidence, an estimate of 99% of our orders are accepted without any further revisions needed. Read more about our translation references for a list of completed projects and satisfied customers.
We provide a Quality Assurance Approach, consisting of a three-step translation process: (“TEP”: Translation – Editing – Proofreading) and a final quality assessment (“QA”) performed by your project manager. Each of the three steps in the TEP process is completed by a different certified translator.
Our three-step translation process (“TEP”) is aimed at ensuring quality throughout the entire project. Editors review the work of the translators, proofreaders revise the work of the editors, and PMs revise the work of the proofreaders, ensuring translation services ready for publication purposes.
We also apply random QA checks on a sample of our projects. QA checks are performed through a standard industry test – the LISA test. This method allows for the objective revision of a project, rendering a result that is both qualitative and quantitative. The LISA test also serves as a means to clarify feedback from clients.
We only work with certified, native-speaking professional translators with proven experience in your industry sector.
All our linguists must pass tests that are specific to the applicant’s field of expertise. The tests are then reviewed by our chief translators in that language pair. If the applicants pass the test, they become part of our selected team of translators.
Our translators are carefully screened and closely monitored on all projects. This takes place from the onset and continues for the duration of their time as active members of our translation team.
Before engaging in a translation order, your Project Manager will ask you a few questions in order to get a better understanding of your requirements. These questions include:
To ensure that we deliver up to your expectations, we perform the following checklist before delivering your translation order:
Do you have any questions about our quality assurance process? We would be happy to answer them. Contact us today.
Your advantages
State-of-the-art technology and optimized processes ensure lower administrative costs and allow us to focus our efforts on translation quality management.
Ensuring the security of private information is of the utmost importance to us. We have made it our top priority and have implemented strict measures to protect it.
Our solutions consistently deliver reliable language access, regardless of the size or unexpected nature of your needs.
All your documents are subject to the strictest confidentiality and your personal data collected is processed in accordance with Article 6 of the GDPR.
Your Project Manager serves as a bridge between you and our linguists, ensuring that all issues are addressed and our work meets your expectations.
Our company has proven expertise in the terminology and language specific to your industry, ensuring that our translations are accurate and effective.
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